Entry Level Technical Support Analyst

Toga Technology; Naperville (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health, Dental, Vision, Life Insurance

401(k)

Paid training and advancement

Job summary

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients and help make TOGA Technology an industry leader. You will provide support to retail customers and business users, applying troubleshooting skills and excellent customer service to achieve success.

In a fast-paced environment, you will maintain professional client relationships, document call histories, and deliver proactive support via phone while enhancing product knowledge and sales techniques.

Qualifications

• Experience in call center or help desk preferred.
• Experience with data entry or IT retailer/supplier experience.
• Excellent communication and customer service skills.
• Knowledge of Windows and Office 365.
• Certifications such as A+ or MTA preferred.
• Ability to manage multiple priorities in a fast-changing environment.
• Plan, develop and implement training on products and sales techniques.
• Strong verbal, written and presentation skills.

Responsibilities

• Maintain a professional relationship with clients.
• Utilize proprietary troubleshooting techniques to resolve issues.
• Deliver service and support to end-users via phone.
• Document call history for service events.
• Understand client processes and workflows.

Skills

Organized

High energy

Motivate team

Goal oriented

Education

A+/MTA certs

Tools

Windows

Office 365

CSP

Microsoft Partner Center

Job description

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients

As a Technical Support Analyst, you will provide support to retail customers and business users to make TOGA Technology an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

TOGA Technology is an excellent place to collaborate in a fast-paced environment.

Job Requirements

Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs

• Previous experience working in a call center or help desk environment preferred
• Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
• Excellent communication and customer service skills
• Knowledge of Windows and Office 365
• Knowledge of CSP and Microsoft Partner Center
• Managing several priorities in an ever-changing environment
• Plan, develop, and implement training on products and sales techniques
• Strong verbal, written, and presentation skills
• Reliable transportation to the office on weekdays
• Any certifications such as A+ or MTA preferred

Skills

• Must be organized and self-motivated
• High energy personality
• Ability to motivate team members to meet or exceed expectations through positive reinforcement
• Goal oriented

Responsibilities

• Responsible for maintaining a professional relationship with clients
• Proprietary troubleshooting techniques to resolve a customer’s technical issues
• Deliver service and support to end-users via phone
• Documenting call history for service events
• Have a working knowledge of client processes

Compensation

• $16-18/hr. Base on Experience and Qualifications
• Paid time off
• Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
• Paid training and advancement opportunities

TOGA Technology is proud to be an Equal Employment Opportunity and Aff…