Entry-Level Technical Product Analyst — RPS & Banking IT

Deluxe Corporation; Northern (KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Deluxe Corporation is seeking an entry-level technical customer service professional to support external customers of Deluxe software. You will log, track, and resolve issues, developing knowledge of the product while working independently when possible.

The role emphasizes ticketing, SLA adherence, and ongoing training to expand product understanding. Compensation includes an hourly wage with potential commission or incentive based on performance.

Qualifications

• 1+ year of Help Desk and/or customer service experience
• 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
• 1+ year of Basic PC Troubleshooting and/or Repair
• 1+ year of Microsoft Office suite
• Document Creation
• Image RPS
• Banking, Remittance or related financial services expierence
• Background in programming
• 1+ year of TCP/IP/DNS
• 1+ year of Workstation OS- 10,7
• 1+ year of Server OS
• 1+ year of experience with any of the following Antivirus products
• Windows OS
• Networking
• Antivirus
• Managed Antivirus
• CrowdStrike
• Carbon Black

Responsibilities

• Monitors and manages the support ticketing system, logs, tracks, updates and completes items within SLA guidelines.
• Contributes to team workload by handling application group queue tickets; documents interactions and next steps.
• Focuses on client issue resolution and participates in calls/meetings to drive case closure and knowledge expansion.

Skills

Help Desk

Customer service

SQL

Powershell

PC Troubleshooting

Microsoft Office

Documentation

Education

Bachelors or Associates degree in IT

Tools

SQL

Progress

Powershell

Job description

Deluxe Corporation is seeking an entry-level technical customer service professional to support external customers of Deluxe software. You will log, track, and resolve issues, developing knowledge of the product while working independently when possible.

The role emphasizes ticketing, SLA adherence, and ongoing training to expand product understanding. Compensation includes an hourly wage with potential commission or incentive based on performance.