Entry-Level Tech Support & Customer Service

ViewSonic; Chino (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with company match

Paid Time Off

Company provided equipment

Career advancement in customer success

Job summary

ViewSonic is seeking an entry-level Customer Support Representative to resolve inquiries and guide customers through purchases and warranty processes. You will combine technical knowledge with strong communication to assist end users and drive sales opportunities.

The role reports to the Technical Support Manager and offers full-time, in-office work with potential career advancement into customer success, sales, or marketing. Prior call center experience is a plus.

Qualifications

• HS diploma or higher.
• 1 year of customer service experience; in a tech setting preferred.
• Experience in handling inbound/outbound calls; call center experience preferred.
• Strong written and verbal communication skills.
• Basic knowledge of troubleshooting electronics and display connections.

Responsibilities

• Represent ViewSonic via phone, email, and chat for designated customers in the call center.
• Respond to inquiries with product information and sales opportunities.
• Assist customers with purchases, returns, and warranty/exchanges; guide through RMA process.
• Capture customer details and troubleshooting steps for process flows.
• Use Salesforce to identify sales opportunities based on customer needs.
• Listen carefully to determine next actions for enterprise accounts.

Skills

Customer service

Communication

Sales opportunities

Troubleshooting basics

Bilingual (Spanish/French)

Education

HS Degree

BA in CS/IT preferred

Tools

Salesforce

Job description

ViewSonic is seeking an entry-level Customer Support Representative to resolve inquiries and guide customers through purchases and warranty processes. You will combine technical knowledge with strong communication to assist end users and drive sales opportunities.

The role reports to the Technical Support Manager and offers full-time, in-office work with potential career advancement into customer success, sales, or marketing. Prior call center experience is a plus.