Customer Service Representative - Tier I Tech Support

ViewSonic; Chino (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with company match

Paid Time Off

Company provided equipment

Career advancement in customer success

Job summary

ViewSonic is seeking an entry-level Customer Support Representative to resolve inquiries and guide customers through purchases and warranty processes. You will combine technical knowledge with strong communication to assist end users and drive sales opportunities.

The role reports to the Technical Support Manager and offers full-time, in-office work with potential career advancement into customer success, sales, or marketing. Prior call center experience is a plus.

Qualifications

• HS diploma or higher.
• 1 year of customer service experience; in a tech setting preferred.
• Experience in handling inbound/outbound calls; call center experience preferred.
• Strong written and verbal communication skills.
• Basic knowledge of troubleshooting electronics and display connections.

Responsibilities

• Represent ViewSonic via phone, email, and chat for designated customers in the call center.
• Respond to inquiries with product information and sales opportunities.
• Assist customers with purchases, returns, and warranty/exchanges; guide through RMA process.
• Capture customer details and troubleshooting steps for process flows.
• Use Salesforce to identify sales opportunities based on customer needs.
• Listen carefully to determine next actions for enterprise accounts.

Skills

Customer service

Communication

Sales opportunities

Troubleshooting basics

Bilingual (Spanish/French)

Education

HS Degree

BA in CS/IT preferred

Tools

Salesforce

Job description

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Supervision

Reports to: Technical Support Manager

Your Role and Impact

If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.

Day To Day Responsibilities

• Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
• Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

• HS Degree, BA in Computer Science, Information Technology, or related field preferred
• 1 years' experience in a customer service; in a technical environment is preferred
• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
• Strong written and verbal communication
• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
• Bilingual Spanish or French a plus

What's In It For You

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
• Advancement for career in customer success, sales, or marketing

Work Environment & Requirements

• Environment: Full time in office
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards

At ViewSonic, we do more than just, "See the Difference." We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.