Technical Customer Support Specialist

ViewSonic Corp.; Chino (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

401k Match

Paid Time Off

Company Equipment

Career Advancement

Job summary

ViewSonic Corp. in Chino, CA is seeking an entry-level Customer Care professional to resolve product inquiries and support customers via phone, email, and chat.

The role combines technical knowledge with communication to deliver solutions and drive customer satisfaction. Join a global leader in visual technology with ongoing growth, diverse teams, and opportunities for advancement within customer success, sales, or marketing.

Qualifications

• HS degree or higher; BA preferred in CS/IT or related field.
• Experience in customer service in a technical environment is a plus.
• Inbound/outbound call experience and ability to handle various inquiries required.

Responsibilities

• Represent ViewSonic via phone, email, and chat for specified customer types within the call center.
• Respond to prospective customers with product information and sales opportunities.
• Assist end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process.
• Capture customer information, issues, and troubleshooting steps for warranty returns or exchanges.
• Assist customers with purchases or capture sales opportunities using Salesforce based on customer needs.
• Listen to understand and identify customers’ needs to determine the best action for enterprise accounts.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Bilingual Spanish or French

Salesforce

Education

HS Diploma

BA in CS/IT or related

Tools

Salesforce

Job description

ViewSonic Corp. in Chino, CA is seeking an entry-level Customer Care professional to resolve product inquiries and support customers via phone, email, and chat.

The role combines technical knowledge with communication to deliver solutions and drive customer satisfaction. Join a global leader in visual technology with ongoing growth, diverse teams, and opportunities for advancement within customer success, sales, or marketing.