Remote End-User Support Tech Specialist

Sonova USA Inc.; United States; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

TeleHealth options

Tuition reimbursement

Hearing aid discount for employees and

Internal social recognition platform

Job summary

Sonova USA Inc. is seeking an End User Support Specialist to provide post-sales technical support for our consumer audio products. You will handle inquiries by phone, email, and chat, diagnose issues, and guide customers to solutions with clear instructions.

A Bachelor's degree is preferred and the role requires 1–3 years in customer service, strong PC skills, and excellent communication. We value teamwork, reliability, and a proactive approach to resolving problems in a fast-paced environment.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and related experience.
• 1-3 years Customer Service experience.
• Strong PC skills in MS Office; JD Edwards preferred.

Responsibilities

• Tech support L2 (post-sales support)
• Escalations from self-service tools (FAQ, How to guides)
• Contribute to self-help content
• Web sales order placement support
• Customer service and complaint handling
• Support with achievement of KPI targets
• Assist end users with our self-help tools (Repair portal, web shop)
• Remain current on product information and updates
• Assist colleagues as needed
• Provide repair service customer support

Skills

Customer service

Technical support

Communication

Multitasking

Remote support

Education

Bachelor's degree preferred

Equivalent experience

Tools

MS Office

JD Edwards

Job description

Sonova USA Inc. is seeking an End User Support Specialist to provide post-sales technical support for our consumer audio products. You will handle inquiries by phone, email, and chat, diagnose issues, and guide customers to solutions with clear instructions.

A Bachelor's degree is preferred and the role requires 1–3 years in customer service, strong PC skills, and excellent communication. We value teamwork, reliability, and a proactive approach to resolving problems in a fast-paced environment.