Entry-Level Systems Administrator - DoD/Secret Clearance

HII's Mission Technologies division; Norfolk (VA); Presencial; USD 53.000 - 75.000; Jornada completa

Descripción de la vacante

Mission Technologies, a division of HII, seeks an entry-level System Administrator I to support the Navy Integrated Training Environment and the Global Service Desk. The role involves daily IT operations across secure environments, user account management, and incident resolution in a fast-paced setting.

Responsibilities include ticket handling, imaging workstations, applying security policies, and coordinating with cross-functional teams. Occasional shift work and on-call rotations are possible.

Formación

• Experience with Windows operating systems and basic troubleshooting.
• Strong written and verbal communication skills.
• Must currently have and be able to maintain a Secret security clearance.
• Must obtain and maintain CompTIA Security+ within 90 days.

Responsabilidades

• Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution.
• Troubleshoot user issues related to access, hardware, software and connectivity across multiple environments.
• Process account requests including creation, modification and deactivation per security policies.
• Escalate complex issues to Tier 2/3 and track until resolution.
• Perform workstation imaging, setup and deployment for onboarding and readiness.
• Document troubleshooting steps and resolutions in Confluence.
• Coordinate with network, cybersecurity and engineering teams on cross-functional issues.
• Maintain audit-ready documentation for account management and system activities.
• Provide support during operational events and 24/7 coverage as required.

Conocimientos

Windows OS

Troubleshooting

Communication skills

Secret clearance

Educación

Bachelor’s degree or equivalent

High School Diploma + 4 years experience

Herramientas

Jira

Confluence

Active Directory

ITSM tools

Descripción del empleo

Mission Technologies, a division of HII, seeks an entry-level System Administrator I to support the Navy Integrated Training Environment and the Global Service Desk. The role involves daily IT operations across secure environments, user account management, and incident resolution in a fast-paced setting.

Responsibilities include ticket handling, imaging workstations, applying security policies, and coordinating with cross-functional teams. Occasional shift work and on-call rotations are possible.