Entry-Level Software Support Specialist — Client-Facing

Tyler Technologies, Inc.; Yarmouth, Northern (ME, KY); Hybrid; USD 47,000 - 61,000; Full time

Job summary

Tyler Technologies, Inc. in Yarmouth, Maine, is seeking an Associate Software Support Specialist to provide basic-level software support for our government and school district software products.

You will analyze data, communicate with clients, and escalate as needed while learning our tools and knowledge base to resolve issues efficiently.

This entry-level role offers a path to deeper product expertise within Tyler's client services team and a comprehensive benefits package.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving for troubleshooting.
• Strong organizational skills.
• Effective analytical ability in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems easily solved.
• Analyses data reports, forms, and web technologies commensurate with training and understanding.
• Determines whether to resolve issues personally or refer to a more experienced team member.
• Communicates to all parties involved to meet and manage client expectations.
• Uses Tyler’s client management system to create, track and/or update details on client issues.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Written and verbal communication

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Tyler Technologies, Inc. in Yarmouth, Maine, is seeking an Associate Software Support Specialist to provide basic-level software support for our government and school district software products.

You will analyze data, communicate with clients, and escalate as needed while learning our tools and knowledge base to resolve issues efficiently.

This entry-level role offers a path to deeper product expertise within Tyler's client services team and a comprehensive benefits package.