Associate Software Support Specialist

Jobvite, Inc.; Yarmouth (ME); On-site; USD 50,000 - 59,000; Full time

Job summary

Jobvite, Inc. in Yarmouth, Maine is seeking a Software Support specialist to provide inbound phone, web or email assistance for customer software issues. The role carries a range of responsibilities and requires strong communication and problem-solving skills.

Minimum qualifications include a Bachelor's degree or equivalent experience and the ability to decide when to escalate issues. Salary is provided as a band of $50,000 to $58,500 annually, with annual compensation typical for this market.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Expands technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook.
• Performs other duties as assigned.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Software SupportYarmouth,Maine
Salary: USD 50000.00 - 58500 Annually

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.