Associate Software Support Specialist

Tyler Technologies, Inc.; Yarmouth, Northern (ME, KY); Hybrid; USD 47,000 - 61,000; Full time

Job summary

Tyler Technologies, Inc. in Yarmouth, Maine, is seeking an Associate Software Support Specialist to provide basic-level software support for our government and school district software products.

You will analyze data, communicate with clients, and escalate as needed while learning our tools and knowledge base to resolve issues efficiently.

This entry-level role offers a path to deeper product expertise within Tyler's client services team and a comprehensive benefits package.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving for troubleshooting.
• Strong organizational skills.
• Effective analytical ability in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems easily solved.
• Analyses data reports, forms, and web technologies commensurate with training and understanding.
• Determines whether to resolve issues personally or refer to a more experienced team member.
• Communicates to all parties involved to meet and manage client expectations.
• Uses Tyler’s client management system to create, track and/or update details on client issues.

Skills

Interpersonal skills

Decision making

Problem solving

Organizational skills

Analytical ability

Written and verbal communication

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best-practice communication, team-coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.

Responsibilities

• Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
• Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experience team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May submit client issues to development team for resolution as needed.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.
• Ability to travel preferred.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine

Travel

0-5%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,500 - $61,100 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.