Entry-Level Site Reliability Engineer - Cloud Ops & Mentorship

Cisco Systems, Inc.; Clegg (NC); On-site; USD 95,000 - 157,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid parental leave

Stock/RSUs

Paid time off

Job summary

Cisco Systems, Inc. in the United States is seeking an entry-level Site Reliability Engineer to help maintain cloud platform health and uptime while learning modern operations under seasoned mentors.

You will monitor telemetry, assist with incident triage, and contribute to automation-driven improvements across multi-tenant environments, gaining hands-on experience in a collaborative, growth-focused team.

Qualifications

• Bachelor's degree completed within the past 3 years or expected within the next 12 months.
• Basic scripting or programming capability in Python, Bash, Go, or a similar language for automation and log parsing.
• Demonstrated curiosity, analytical troubleshooting skills, and enthusiasm for collaborating within a fast-learning team.

Responsibilities

• Monitor infrastructure and application telemetry across multi-tenant cloud environments to help maintain platform health and uptime.
• Assist with incident triage and response workflows alongside senior engineers to resolve service-impacting events promptly.
• Execute and suggest improvements to automated operational runbooks and standard procedures to reduce repetitive troubleshooting steps.
• Contribute to Post-Incident Reviews (PIRs) by documenting event timelines and helping identify permanent preventive solutions.
• Collaborate with Site Reliability Engineering and Product teams to enhance observability dashboards, alert hygiene, and system health signals.
• Participate in a structured operational on-call rotation with team mentorship to support global cloud platform reliability.

Skills

Python

Bash

Go

Education

Bachelor's degree

Tools

Docker

Kubernetes

Splunk SPL

OpenTelemetry

Prometheus

Grafana

Terraform

Ansible

Puppet

Job description

Cisco Systems, Inc. in the United States is seeking an entry-level Site Reliability Engineer to help maintain cloud platform health and uptime while learning modern operations under seasoned mentors.

You will monitor telemetry, assist with incident triage, and contribute to automation-driven improvements across multi-tenant environments, gaining hands-on experience in a collaborative, growth-focused team.