Security Escalations Specialist – Live Camera Monitoring

ECAM; Long Beach (CA); On-site; USD 53,726,000 - 61,992,000; Full time

Benefits offered by this job

Competitive salary

On-site location Long Beach

Full-time schedule

Nights/weekends/holidays

Overtime

Benefits

Career growth

Job summary

ECAM in Long Beach, CA is seeking an Escalations Specialist to monitor live and recorded camera footage, assess security risks, and respond per client protocols. You will contact authorities when needed and coordinate with internal and external stakeholders.

The role requires multitasking across computer programs, confidentiality, strong communication, and proficiency with Microsoft Office and Google Maps. Overtime may be required with comprehensive benefits and growth opportunities at ECAM.

Qualifications

• Authorized to work in the United States.
• High school diploma or GED or equivalent.
• Ability to stay alert during working hours.
• Ability to sit for long periods.

Responsibilities

• Review camera footage to assess potential security risks.
• Follow client-specific requirements and protocols.
• Deter suspicious activity on client properties.
• Contact authorities with urgency when required.
• Answer inbound calls using a multi-line system.
• Communicate with internal and external stakeholders.
• Complete special projects (audits, process docs).
• Monitor alarms and act according to event severity.
• Multitask across different computer programs.
• Work under pressure while monitoring live events.
• Use Microsoft Office (Word, Excel) effectively.
• Utilize Google Maps as needed.

Skills

Attention to detail

Composure under pressure

Timely decision making

Strong typing

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Google Maps

Job description

ECAM in Long Beach, CA is seeking an Escalations Specialist to monitor live and recorded camera footage, assess security risks, and respond per client protocols. You will contact authorities when needed and coordinate with internal and external stakeholders.

The role requires multitasking across computer programs, confidentiality, strong communication, and proficiency with Microsoft Office and Google Maps. Overtime may be required with comprehensive benefits and growth opportunities at ECAM.