Entry level Sales assistant and Customer service representative

Autumn Cashmere, Inc.; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discount

WFH up to 2 days/week after 3 months

Sick and Personal Days

Paid Holidays

Medical/Dental Insurance after 2+ mos

Simple IRA after 12 months

Job summary

Autumn Cashmere, Inc. is seeking a hands-on Sales Support professional in New York to drive our NY territory business within the wholesale network. You will work closely with the Sales & Marketing Manager to ensure smooth market appointments, order processing, and showroom readiness.

The role covers market week activities, client communications, and collaboration on editorial and press requests. A fashion business background and Excel proficiency are essential, with JP/JOOR and Adobe Photoshop

Qualifications

• Bachelor’s degree in Fashion Business, Merchandising, Marketing, Communications, or related field.
• Experience in fashion wholesale, showroom operations, retail sales, or customer service preferred.
• Proficiency in Microsoft Excel; familiarity with JOOR or similar B2B platforms, Mailchimp, and Photoshop is a plus.

Responsibilities

• Provide end-to-end sales support and customer service across the wholesale network.
• Manage showroom and sample operations, including market-ready presentation and sample tracking.
• Assist with market week activities, including booth prep, setup, and breakdown at regional showcases.
• Coordinate order logistics, including basic credit checks, swaps, returns, and inquiries.
• Prospect and reach out to new retail partners and growth opportunities in the territory.
• Support marketing efforts with brand research and digital outreach.

Skills

Communication

Organization

Initiative

Multitasking

Education

Fashion business/related degree

Tools

Excel

JOOR

Mailchimp

Adobe Photoshop

Job description

We are a contemporary knitwear brand blending elevated aesthetics with modern craftsmanship. Based in New York, we design refined collections for the modern wardrobe while partnering with leading wholesale stockists and specialty boutiques.

Working directly alongside our Sales & Marketing Manager, you will play a hands-on role in driving our NY territory business forward. This position offers a direct look into the inner workings of wholesale fashion, showroom operations, and commercial brand expansion.

What You’ll Do

You will provide end-to-end sales support and customer service across our wholesale network, ensuring seamless operations from market appointments to delivery:

• Account Administration: Schedule market appointments, input and process purchase orders, handle in-season re-orders, and maintain daily account communication.
• Showroom & Sample Operations: Keep the showroom presentation market-ready, manage sample tracking, prep seasonal sample sales, and pull pieces for editorial and press requests.
• Market Week & Trade Shows: Assist in showroom presentations, support off-site appointments, and travel to key regional accounts and trade shows (including booth prep, setup, and breakdown).
• Order Logistics & Service: Conduct basic financial and credit checks prior to shipping, coordinate swaps and returns, and resolve client order inquiries promptly.
• Market Expansion: Prospect, research, and outreach to new retail partners, specialty stores, and growth opportunities across the territory.
• Marketing Support: Assist with brand research, digital initiatives, and promotional outreach.

Qualifications

• Education: Bachelor’s degree in Fashion Business, Merchandising, Marketing, Communications, or a related field.
• Industry Background: Previous internship or entry-level experience in fashion wholesale, showroom operations, retail sales, or customer service preferred.
• Technical Skills: High proficiency in Microsoft Excel. Working knowledge of JOOR (or similar B2B wholesale platforms), Mailchimp, and Adobe Photoshop is a strong plus.
• Execution & Detail: Exceptional organizational skills, strong attention to detail, and the ability to multitask effectively during fast-paced market weeks.
• Client-Facing Presence: Outstanding interpersonal, verbal, and written communication skills with a professional demeanor.
• Initiative: Self-motivated, comfortable working independently, and driven by an entrepreneurial mindset.
• Employee discount, allowance
• WFH ,up to 2 days/ week after 3 months
• Sick and Personal Days
• Paid Holidays
• Medical/Dental Insurance available after 2 months+ of employment.
• Retirement Benefits: Eligible for company contributions to the Simple IRA plan after 12 months of employment.