Entry-Level Relationship Associate – Oakland Branch

Grameen America, Inc.; San Leandro (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two free coached

Job summary

Grameen America, Inc is seeking a Relationship Associate in Oakland, CA. The role focuses on delivering exceptional customer service, engaging in outreach, and supporting member recruitment while working under the Branch Manager.

A positive attitude and strong communication skills are essential, with in-person branch presence required. The position emphasizes relationship management, outreach, and financial methodology, with regular local travel and community engagement as core duties.

Qualifications

• High school diploma or equivalent preferred, or two years of relevant work experience required.
• Bilingual English/Spanish required/preferred.
• Microsoft Word and Excel familiarity a plus.

Responsibilities

• Conduct weekly center meetings to collect loan repayments and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Perform in-person home verifications and business visits to verify borrower information.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Time management

Teamwork

Adaptability

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc is seeking a Relationship Associate in Oakland, CA. The role focuses on delivering exceptional customer service, engaging in outreach, and supporting member recruitment while working under the Branch Manager.

A positive attitude and strong communication skills are essential, with in-person branch presence required. The position emphasizes relationship management, outreach, and financial methodology, with regular local travel and community engagement as core duties.