Entry Level Professional (Recent Grads)

Russell Tobin; South Jordan (UT); Hybrid; USD 29,000 - 30,000; Full time

Job summary

Russell Tobin seeks a Customer Support Representative in South Jordan, UT. The role starts with 4-5 weeks of fully remote training, followed by a hybrid schedule of 3 days in-office and 2 days remote after six months.

You will handle brokerage-related inquiries, assist with Cash Management products, and guide clients through online accounts and mobile apps. The ideal candidate has a college degree or prior contact center experience, strong communication, and customer service skills, with the

Qualifications

• Strong communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access, website navigation, and mobile app usage.
• Handle general account inquiries, financial questions, and service-related requests.
• Maintain high service standards and achieve performance goals in a fast-paced environment.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

College degree or equivalent

Job description

Our client, a leading financial services firm, is looking to hire a Customer Support Representative in South Jordan UT.

Pay Rate: $21/hr - $21.99/hr.

Work Schedule:

4-5 weeks of fully remote training

After 6 months, transition to a hybrid schedule of 3 days in-office and 2 days remote

Responsibilities:

Respond to incoming calls regarding brokerage accounts with accuracy and professionalism.

Assist clients with Brokerage Cash Management products and services.

Support customers with online account access, website navigation, and mobile app usage.

Handle general account inquiries, financial questions, and service-related requests.

Maintain high service standards and achieve performance goals in a fast-paced environment.

Collaborate with team members and adapt quickly to process or system changes.

Requirements:

College degree or previous contact center experience.

Strong communication and customer service skills.

Ability to multitask while maintaining accuracy and attention to detail.

Comfortable working in a dynamic, team-oriented financial services environment.

Ability to learn new systems, processes, and financial products quickly.

Equal Employment Opportunity:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment:

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations:

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.