Entry Level Product Support

Year Up United; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. You’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases.

You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our

Qualifications

• Detail-oriented with strong communication.
• Ability to learn quickly and adapt to product issues.
• Commitment to empowering diverse young adults.

Responsibilities

• Troubleshoot basic product issues.
• Respond to customer inquiries.
• Escalate complex cases as needed.
• Collaborate with cross-functional teams.
• Document support interactions.
• Help improve user experiences.

Skills

Detail-oriented

Strong communicators

Eager to learn

Committed to mission

Job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and ***escalate*** complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.