Entry-Level - Pre-30 Collection Specialist

Veros Credit; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off (PTO)

Tuition Reimbursement

Mass Transit Reimbursement

Job summary

Veros Credit is seeking high-energy, customer-focused individuals to join our team as Entry-Level Pre-30 Collections Specialists. This role thrives in a fast-paced environment and requires strong communication and problem-solving skills.

Bilingual English/Spanish is preferred, and prior customer service or call-center experience is a plus. Key responsibilities include negotiating payment arrangements, ensuring compliance with FDCPA and company policies, and documenting all interactions

Qualifications

• Bilingual in English/Spanish preferred.
• 1+ year of experience in a fast-paced, customer-focused environment.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply consumer collections regulations.

Responsibilities

• Ensure compliance with company policies and FDCPA regulations.
• Negotiate payment arrangements with borrowers, offering solutions.
• Help customers retain their vehicle while meeting loan obligations.
• Document all account activity and communications accurately.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer-facing experience

Strong communication

Negotiation

Problem-solving

Education

High School Diploma or GED

Job description

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some Of Our Benefit Offerings Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

We are seeking high-energy, customer-focused individuals to join our team as Entry-Level Pre-30 Collections Specialists. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about helping customers find solutions. Successful candidates will have strong communication skills and a demonstrated ability to take on increasing responsibilities and grow within their previous roles.

What We're Looking

• High-energy, motivated, and positive attitude
• Experience in customer-facing roles (in-person and/or phone-based)
• Demonstrated career growth, promotions, or increased responsibilities in prior positions
• Backgrounds that translate well into this role include:
• Warehouse environments (with strong customer service mindset)
• Retail
• Restaurant (fast food or fast-casual)
• Call center/customer service

Key Responsibilities

• Ensure compliance with all company policies and procedures, as well as FDCPA regulations.
• Negotiate payment arrangements with borrowers, offering solutions and alternative payment options.
• Work with customers to develop strategies that help them retain their vehicle while meeting loan obligations.
• Accurately and professionally document all account activity and communications.
• Perform other duties as assigned.

Qualifications & Skills

• Bilingual in English/Spanish preferred.
• 1+ year of experience in a fast-paced, customer-focused environment required.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Professional, tactful, and empathetic approach when interacting with customers.
• Ability to work both independently and collaboratively within a team.
• Flexible schedule availability, including overtime as needed.
• High School Diploma or GED a plus.

Veros Credit, LLC is an equal opportunity employer.

• This Organization Participates in E-Verify