Bilingual Collection Specialist - 90+ Days

Veros Credit, LLC; Northern (KY); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Descripción de la vacante

Veros Credit, LLC is seeking an Account Servicing Specialist (90+ Days) to manage delinquent auto loan accounts and document collections activity using loan servicing software. The role requires 5+ years in collections, strong negotiation and problem-solving skills, and bilingual English/Spanish capabilities.

Responsibilities include negotiating payment plans, assisting borrowers in keeping their vehicle, and ensuring regulatory compliance.

Formación

• 5+ years of experience in collections or subprime lending.
• Excellent communication, negotiation and problem-solving abilities.
• Ability to read, interpret and apply FDCPA and related regulations.
• Professional interaction with customers in a tactful manner; team oriented.
• Ability to work a flexible schedule and overtime as needed.
• Bilingual English/Spanish is required.

Responsabilidades

• Follow company policies and FDCPA guidance in all collection activities.
• Negotiate payment arrangements and suggest feasible methods to meet obligations.
• Assist borrowers in strategies to keep their vehicle while repaying loans.
• Document account activity accurately and professionally.
• Utilize skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Conocimientos

Communication skills

Negotiation

Problem-solving

Bilingual English/Spanish

Customer service

Educación

High School Diploma or GED

Herramientas

Skip tracing tools

Descripción del empleo

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish is required.

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

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