Entry-Level Payor Operations Associate

Beth Israel Lahey Health; Wakefield (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health is hiring an Associate Payor Operations Specialist to support day-to-day operations of the Payor Operations department. This entry-level role works under the Director of Payor Operations to track deliverables, requests, and communications with payor partners and internal teams.

The candidate will assist with value-based care initiatives, maintain organized records, and help coordinate meetings, materials, and follow-up actions across practices, provider groups, and

Qualifications

• Education: Bachelor's degree in healthcare management, administration, public health, business administration, health services, communications, or related field preferred.
• 0–2 years in healthcare operations, payor operations, revenue cycle, or related field preferred.
• Healthcare or provider-facing experience is a plus but not required for entry-level candidate.

Responsibilities

• Track payor deliverables, deadlines, alerts, and follow-up items.
• Maintain inventories and tracking tools for payor deliverables and communications.
• Coordinate with payor reps and internal stakeholders to obtain information and confirm requirements.
• Support payor-related meetings with notes and action items; complete follow-up.
• Route payor communications to appropriate teams and stakeholders.
• Compile payor requirements, contract information, and reference materials for internal use.
• Disseminate payor alerts and program updates under leadership guidance.
• Assist practices and provider groups with payor-related questions and follow-up.
• Collaborate with Revenue Cycle to research payor claims, billing, and enrollment issues.
• Gather information from stakeholders to support issue resolution.
• Monitor deliverable status and escalate risks to leadership.
• Help refine standard workflows and tracking tools (e.g., Smartsheet).
• Prepare routine reports, presentations, and meeting summaries.

Skills

Strong organizational skills

Excellent written and verbal comms

Customer service mindset

Ability to manage multiple tasks

Detail-oriented

Education

Bachelor's degree in healthcare mgmt / related field

Tools

Smartsheet

Microsoft Word

Excel

PowerPoint

Outlook / Teams

Job description

Beth Israel Lahey Health is hiring an Associate Payor Operations Specialist to support day-to-day operations of the Payor Operations department. This entry-level role works under the Director of Payor Operations to track deliverables, requests, and communications with payor partners and internal teams.

The candidate will assist with value-based care initiatives, maintain organized records, and help coordinate meetings, materials, and follow-up actions across practices, provider groups, and