Entry-Level Payment Operations Specialist

Fidelity Bank; Leominster, Hyannis (MA, MA); On-site; USD 29,000 - 36,000; Full time

Job summary

Fidelity Bank is seeking an entry-level Payment Operations Specialist I to join the Banking Operations team in a temporary capacity. The role focuses on processing daily payment transactions with accuracy and adherence to procedures, covering ACH, wires, instant payments, Zelle, and ATM deposits.

You will learn payment operations under supervision while supporting frontline staff and contributing to process improvements.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred in finance, business, or related field.
• Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
• At least two years’ prior banking, finance, or customer service experience preferred, but not required.

Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and elevate complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.
• Complete required training within designated timelines.

Skills

Attention to detail

Learning agility

Customer service

Communication skills

Cyber security awareness

Problem solving

Prioritization

Education

High school diploma or equivalent

Associate or bachelor's degree in finance/business

Banking certifications desired

Tools

Microsoft Office

Excel

Job description

Fidelity Bank is seeking an entry-level Payment Operations Specialist I to join the Banking Operations team in a temporary capacity. The role focuses on processing daily payment transactions with accuracy and adherence to procedures, covering ACH, wires, instant payments, Zelle, and ATM deposits.

You will learn payment operations under supervision while supporting frontline staff and contributing to process improvements.