On-Site Payments Operations Specialist I - Entry Level

Mutual Bancorp and its Subsidiaries; Leominster, Hyannis (MA, MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries seeks an entry-level Payment Operations Specialist I to join Banking Operations on-site in Massachusetts. The role handles daily payment transactions (ACH, wires, instant payments, Zelle) under supervision, supports frontline staff, and assists with reconciliations and process improvements.

A high school diploma is required; finance-related studies or certifications are a plus.

Qualifications

• Basic understanding of banking products, payments, or financial services.
• Strong attention to detail and ability to follow procedures accurately.
• Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle).

Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and elevate complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.

Skills

Attention to detail

Banking basics

Payment systems

Microsoft Excel

Education

High school diploma

Finance degree preferred

Tools

Microsoft Office

Job description

Mutual Bancorp and its Subsidiaries seeks an entry-level Payment Operations Specialist I to join Banking Operations on-site in Massachusetts. The role handles daily payment transactions (ACH, wires, instant payments, Zelle) under supervision, supports frontline staff, and assists with reconciliations and process improvements.

A high school diploma is required; finance-related studies or certifications are a plus.