Entry-Level Payments Operations Specialist

Cape Cod Five; Leominster (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Cape Cod Five is seeking an entry-level Payment Operations Specialist I (Temporary) to join Banking Operations on-site in Massachusetts. The role processes daily payment transactions across ACH, wires, instant payments, Zelle, and ATM deposits while adhering to procedures and compliance standards.

Under supervision, you will support frontline staff, assist with routine tasks, and learn the bank's payment services trajectory, preparing for growth within the team.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
• At least two years’ prior banking, finance, or customer service experience preferred, but not required.

Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and elevate complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.
• Complete required training within designated timelines.

Skills

Attention to detail

Learning agility

Customer service

Cyber security awareness

Communication skills

Problem-solving

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Banking certifications (AAP, APRP, NCP, AFPP)

Tools

Microsoft Office

Excel

Job description

Cape Cod Five is seeking an entry-level Payment Operations Specialist I (Temporary) to join Banking Operations on-site in Massachusetts. The role processes daily payment transactions across ACH, wires, instant payments, Zelle, and ATM deposits while adhering to procedures and compliance standards.

Under supervision, you will support frontline staff, assist with routine tasks, and learn the bank's payment services trajectory, preparing for growth within the team.