Banking Operations Specialist

Insight Global; United States; On-site; USD 24,796 - 35,817; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with matching

Paid sick leave

Job summary

A leading staffing company is seeking a Back Office Specialist in the banking sector. This role requires processing payments, managing exceptions, and collaborating with regulatory institutions. Candidates should have at least 2 years in bank payments processing and strong knowledge of ACH regulations. Compensation ranges from $18 to $26 per hour, based on experience. Benefits include medical, dental, vision insurance, and a 401(k) with employer matching.

Qualifications

• Minimum 2 years of experience in bank payments processing.
• Experience in exceptions processing and bank adjustments.
• Moderate knowledge of ACH and related regulations.

Responsibilities

• Process various payment transactions according to guidelines.
• Research and resolve payment issues and exceptions.
• Escalate risks and suspicious activity as needed.

Skills

Bank payments processing

Fraud detection

Microsoft Office

Achieving regulatory compliance

Education

High School Diploma or General Equivalency Diploma

Tools

FIS

FISERV

Deposit Exceptions applications

Pep+

Job description

Back Office Specialist – Banking (Deposit Exceptions)

Experience working with defined guidelines and regulatory framework, experience performing services for deposit processing, payment exception and monetary adjustments. Processes specialized and routine back-office payment transactions, often in coordination with other institutions, to include paper, electronic, deposits. Researches and resolves payment issues, payment exceptions, and monetary adjustments across all payment channels including ACH (Automated Clearing House).

Tasks

• Applies advanced knowledge of policies, processes, industry practices, and systems to process payments received through various payment systems.
• Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines.
• Serves as a first line of defense for fraud or suspicious transaction activities for all monetary to include Zelle, ACH, wires, deposits, paper and electronic payment transactions; submits Fraud Referral and/or notifies process owner when suspicious transactions are detected.
• As an end-user, escalates and reports issues or system defects as appropriate.
• Occasionally, might communicate with Federal Reserve, NACHA, and other financial or governing institutions for research and resolution through various channels.
• Escalates any observed risks associated with business activities to ensure they are in accordance with risk and compliance policies and procedures.

Education

High School Diploma or General Equivalency Diploma

Expected Qualifications

• 2 years of experience in bank payments processing including all of the following: exceptions processing, bank to bank adjustments, ACH / wires, and research and resolution for member accounts.
• Proficient knowledge of the monetary flow of banking transactions to include general ledger exceptions and outages.
• Experience working with external regulating institutions and other banks to decide necessary monetary adjustments.
• Moderate knowledge of ACH, Reg E, Reg Z, bank adjustment, and other relevant payments processing regulations.
• Demonstrated experience using payments processing software and applications such as FIS, FISERV, Deposit Exceptions applications, Pep+, etc.
• Proficient knowledge of Microsoft Office applications.

Compensation

$18/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority Level

Associate

Employment Type

Contract

Job Function

Finance

Industries

Staffing and Recruiting