ACH & Instant Payments Specialist - Deposit Operations

Westfield Bank; Westfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Westfield Bank is looking for a Deposit Operations Payment Specialist to provide back-office support and expertise in ACH and Instant Payments. This full-time role focuses on ensuring compliance with regulatory standards and addressing customer inquiries.

The ideal candidate has at least one year of relevant experience, a strong attention to detail, and excels in customer service and problem-solving. If you’re a detail-oriented individual with knowledge of deposit operations, we encourage you to apply.

Qualifications

• Minimum 1 year of bank deposit operations and ACH processing experience.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.

Responsibilities

• Serve as a subject matter expert for ACH and Instant Payments.
• Process daily ACH returns and exceptions.
• Assist in training new Deposit Operations Associates.

Skills

Communication

Job Knowledge

Productivity & Time Management

Quality

Teamwork & Cooperation

Education

High School Diploma or GED

Accredited ACH Professional (AAP) certification

Tools

Microsoft Office (Word and Excel)

Job description

Westfield Bank is looking for a Deposit Operations Payment Specialist to provide back-office support and expertise in ACH and Instant Payments. This full-time role focuses on ensuring compliance with regulatory standards and addressing customer inquiries.

The ideal candidate has at least one year of relevant experience, a strong attention to detail, and excels in customer service and problem-solving. If you’re a detail-oriented individual with knowledge of deposit operations, we encourage you to apply.