Entry-Level Payment Operations Specialist

Fidelity Cooperative Bank; Leominster (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fidelity Cooperative Bank is hiring an entry-level Payment Operations Specialist I to join the Banking Operations team. The role focuses on accurately processing daily payment transactions across ACH, wires, instant payments (RTP, FedNow), Zelle, ATM deposits, and non-card disputes under close supervision.

The Specialist will learn payment operations, support frontline staff with basic questions, and develop the skills necessary to advance within the organization’s Payment Services career path.

Qualifications

• Basic understanding of banking products, payments, or financial services.
• Strong attention to detail and ability to follow procedures accurately.
• Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle).
• Proficiency in Microsoft Office applications; ability to learn Excel functions.
• Good communication skills for interacting with peers, supervisors, clients and frontline staff.
• Ability to prioritize tasks and work accurately under deadlines.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and elevate complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.
• Complete required training within designated timelines.

Skills

Basic understanding of banking/pay m m

Education

High school diploma or equivalent

Associate or bachelor’s degree in finance/business

Willingness to pursue banking certifications (AAP/APRP/NCP/AFPP)

2 years banking/finance/customer service experience (preferred)

Tools

Excel

Job description

Fidelity Cooperative Bank is hiring an entry-level Payment Operations Specialist I to join the Banking Operations team. The role focuses on accurately processing daily payment transactions across ACH, wires, instant payments (RTP, FedNow), Zelle, ATM deposits, and non-card disputes under close supervision.

The Specialist will learn payment operations, support frontline staff with basic questions, and develop the skills necessary to advance within the organization’s Payment Services career path.