Entry-Level Ops Support Analyst: Fast-Track Career

Citigroup Inc.; San Antonio (TX); On-site; USD 49,000 - 68,000; Full time

Job summary

Citigroup Inc. in San Antonio, TX is seeking an entry-level Associate Operations Support Analyst to provide day-to-day operations support, including documentation, account maintenance, and liaison with clients and relationship managers.

The role focuses on VRU enhancements, testing, report building, risk assessment, and training teammates, with attention to Citi policies and regulatory compliance. Bachelor’s degree required; 0-2 years preferred.

Qualifications

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Responsibilities

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure VRU enhancements go into production in a timely and accurate manner
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run MIS or financial forecast reports as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources and provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk and ensure compliance with laws, rules and Citi policies, escalating and reporting issues

Skills

Microsoft Office

Problem solving

Written communication

Verbal communication

Education

Bachelor’s degree/University degree

Tools

Factiva Searches

Wires experience

Job description

Citigroup Inc. in San Antonio, TX is seeking an entry-level Associate Operations Support Analyst to provide day-to-day operations support, including documentation, account maintenance, and liaison with clients and relationship managers.

The role focuses on VRU enhancements, testing, report building, risk assessment, and training teammates, with attention to Citi policies and regulatory compliance. Bachelor’s degree required; 0-2 years preferred.