Assoc Ops Support Analyst

Citibank (Switzerland) AG; San Antonio (TX); Hybrid; Confidential; Full time

Job summary

Citi is seeking an Assoc Ops Sup Analyst in San Antonio, TX, an entry-level operations support role. You will assist with testing, data reporting, and training, coordinating with operations, relationship managers, and clients to ensure accurate processing and compliance.

The position focuses on day-to-day operations support, risk awareness, and adherence to Citi policies, with opportunities to develop in a global bank environment.

Qualifications

• 0-2 years of relevant experience preferred.
• Knowledge of Business Banking, Citi Commercial Banking Products and Services.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Assist with creation, execution, and validation of VRU test plans and scripts to ensure enhancements go into production.
• Review VRU project requirements to ensure timelines and quality.
• Build and run MIS or financial forecast reports as needed.
• Research and interpret standard information and identify data inconsistencies.
• Assist in training team members on loan resources and testing for production validation.

Skills

Microsoft Office

Strong communication

Problem solving

Regulation B knowledge

Education

Bachelor’s degree

Tools

Factiva Searches

Job description

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication
• Wires experience and Regulation B knowledge required

Education: Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Primary Location:

San Antonio Texas United States

Salary:

Full Time Salary Range: $49,010.00 - $68,390.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Closing Date:

Anticipated Posting Close Date: Sep 17, 2026

Automated Processing and AI:

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.