Operations Support Specialist: Launch Your Ops Career

Citigroup Inc.; San Antonio (TX); On-site; USD 44,000 - 57,000; Full time

Job summary

Citigroup Inc. in San Antonio, Texas seeks an Ops Support Specialist 5 to provide day-to-day operations support aligned with Citi's operations infrastructure.

The role liaises with operations staff, relationship managers, and clients to ensure accurate account maintenance, recordkeeping, and timely resolution of issues. Responsibilities include handling inquiries, supporting product offerings within compliance, and contributing to Lean initiatives.

Qualifications

• Requires 2-4 years of relevant experience.
• Proficient in Microsoft Office.
• Knowledge of the Dispute process.
• Ability to work unsupervised and solve problems.
• Occasional weekend work to support Pega releases and COB testing.
• Familiarity with Pega and/or G36 functionality, CoB testing, and Trust Receipts.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value-added products and services within regulatory guidelines.
• Communicate with management on productivity, quality, MIS indicators, and financial entries.

Skills

Dispute process knowledge

Analytical skills

Written and verbal communication

Problem solving

Autonomy

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Pega

G36 functionality

Job description

Citigroup Inc. in San Antonio, Texas seeks an Ops Support Specialist 5 to provide day-to-day operations support aligned with Citi's operations infrastructure.

The role liaises with operations staff, relationship managers, and clients to ensure accurate account maintenance, recordkeeping, and timely resolution of issues. Responsibilities include handling inquiries, supporting product offerings within compliance, and contributing to Lean initiatives.