Entry-Level Mortgage Lending Associate

West Capital Lending, Inc.; Tempe (AZ); Presencial; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

West Capital Lending, Inc. seeks a Customer Lending Representative (CLR) to start a long-term career in the mortgage industry.

This entry-level role includes hands-on training, one-on-one mentorship from seasoned Mortgage Loan Officers, and a clear career path toward becoming a licensed Loan Officer. You will handle high volumes of calls, learn borrower goals, ask qualifying questions, build rapport, schedule appointments, and support clients through the early loan process in a fast-paced,

Formación

• Strong communication and interpersonal skills
• Excellent customer service mindset with a passion for helping others
• Detail-oriented with strong organizational abilities
• Self-motivated, coachable, and eager to learn
• Strong work ethic and desire to build a long-term career in sales and mortgage lending
• Previous customer service, hospitality, retail, call center, banking, or sales experience (preferred)

Responsabilidades

• Handle a high volume of inbound and outbound calls to connect with prospective borrowers
• Follow a structured call script to understand borrower goals and determine eligibility
• Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs
• Build rapport with potential borrowers to establish trust and professionalism
• Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time
• Maintain accurate, detailed, and timely notes within CRM systems

Conocimientos

Communication skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Self-motivated

Descripción del empleo

West Capital Lending, Inc. seeks a Customer Lending Representative (CLR) to start a long-term career in the mortgage industry.

This entry-level role includes hands-on training, one-on-one mentorship from seasoned Mortgage Loan Officers, and a clear career path toward becoming a licensed Loan Officer. You will handle high volumes of calls, learn borrower goals, ask qualifying questions, build rapport, schedule appointments, and support clients through the early loan process in a fast-paced,