Junior Loan Officer

West Capital Lending; Irvine (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

West Capital Lending is hiring a Customer Lending Representative (Junior Loan Officer) to train on mortgage lending, with mentorship and a clear path to a Loan Officer role within 3–6 months. You'll assist clients with mortgage inquiries, pre‑approve prospects, manage communications, and keep accurate records using our software.

Strong communication, organization, and adaptability are essential for success. Hours are MWf 9am–6pm and T/Th 9am–7pm.

Qualifications

• Experience in sales or customer service is preferred but not required.
• Excellent communication skills, both verbal and written, to interact with clients.
• Attention to detail and strong organizational abilities to manage multiple tasks efficiently.

Responsibilities

• Provide exceptional customer service by assisting clients with their mortgage inquiries.
• Pre-approve potential clients.
• Handle Email, Calls and Text Message campaigns to prospective clients.
• Maintain accurate records of all client interactions using software.
• Pre-approve clients with a series of questions.
• Collaborate with other bankers to ensure compliance with regulations and policies.

Skills

Excellent communication

Sales experience

Customer service

Job description

Are you looking to break into the mortgage industry or take the next step in your banking or sales career? As a Customer Lending Representative (Junior Loan Officer), you'll receive hands‑on training, mentorship, and real career development designed to prepare you for a successful future as a Loan Officer. The ideal candidate has prior experience in sales or customer service, is comfortable with high volume dialing, and is eager to learn about the mortgage industry.

At West Capital Lending, we believe in growth from within. Our goal is to help motivated individuals develop the skills, knowledge, and confidence needed to advance into a Loan Officer role in 3-6 months.

Duties

• Provide exceptional customer service by assisting clients with their mortgage inquiries.
• Pre-approve potential clients.
• Handle Email, Calls and Text Message campaigns to prospective clients.
• Maintain accurate records of all client interactions using software.
• Pre-approve clients with a series of 5 questions.
• Collaborate with other bankers to ensure compliance with regulations and policies.
• Utilize 10 key typing skills for efficient data entry and record management.

Qualifications

• Previous experience in mortgage industry is a plus but not required.
• Sales experience is preferred but not required.
• Proficiency with a computer and phone.
• Excellent communication skills, both verbal and written, to effectively interact with clients.
• Attention to detail and strong organizational abilities to manage multiple tasks efficiently.

Hours:

• MWF 9am-6pm
• T/TH 9am-7pm

Compensation:

• Total yearly average On Target Earnings (OTE): $52k+

Featured benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)