Mortgage Outreach Specialist - Entry Level

West Capital Lending, Inc.

Troy (MI)

On-site

USD 25,000 - 39,000

Full time

8 days ago

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Job summary

West Capital Lending, Inc. is seeking an energetic Mortgage Inbound/Outbound Associate in Michigan. You will be the first point of contact for prospective borrowers, performing high-volume outreach, qualifying leads, and routing interested clients to licensed Loan Officers.

This entry-point role builds essential communication and phone skills in the mortgage industry. You'll learn mortgage vocabulary, scripts, and CRM usage while meeting daily activity goals in a fast-paced environment, with

Qualifications

Prior outbound calling, appointment setting, or inside-sales experience preferred. Mortgage experience is helpful but not required.
Clear, professional phone presence and the ability to handle rejection.
Comfort working from a script and hitting daily activity metrics.
Reliable data entry and basic proficiency with a CRM or dialer. Excel is a plus.
Willingness to learn mortgage vocabulary at a conversational level, without advising on loan products or terms.

Responsibilities

Respond to customer inquiries via phone and email regarding mortgage inquiries, applications, and general account questions.
Provide clear, accurate information while maintaining a professional and empathetic tone.
Meet daily activity standards for dials, contacts, and qualified transfers.
Analyze customer interaction trends to identify common issues and opportunities for improvement.
Provide feedback and recommendations to enhance service processes, efficiency, and customer satisfaction.