Entry-Level Logistics Customer Support Specialist

LE080 BWC Terminal Holdings LLC; United States; On-site; USD 18,000 - 28,000; Full time

Job summary

BWC Terminals is seeking an Entry-Level Customer Service Representative to support terminal operations by handling customer orders, shipping documents, and data entry. You will learn OSOs across all transportation modes, manage bills of lading, and ensure DOT compliance.

Strong communication and accuracy with Excel and Word are essential. You will interact with customers and visitors, providing professional service, while gradually transitioning to independent work.

Qualifications

• High School or GED required.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• TWIC card required or ability to obtain one.
• SAP experience is a plus.

Responsibilities

• Perform basic terminal operations related to Shipping/Receiving and Containers/Modes.
• Learn all OSOs (operations service orders) for all modes.
• Handle truck paperwork, including BOL creation, order entry, and customer requests.
• Complete data entry and billing tasks, including closing orders and capturing charges.
• Work with trainer initially, progressing to independent work.

Skills

Microsoft Excel

Microsoft Word

Data entry

Customer service

Communication

Confidentiality

Education

High School Diploma or GED

Tools

SAP

Job description

BWC Terminals is seeking an Entry-Level Customer Service Representative to support terminal operations by handling customer orders, shipping documents, and data entry. You will learn OSOs across all transportation modes, manage bills of lading, and ensure DOT compliance.

Strong communication and accuracy with Excel and Word are essential. You will interact with customers and visitors, providing professional service, while gradually transitioning to independent work.