Entry-Level Logistics Customer Success Specialist

United Way of Greenville County; Westerville (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

VPL is seeking a Customer Success Specialist – Logistics Operations to join our team in a fast-paced healthcare logistics setting. This entry-level role offers exposure to shipment monitoring, exception management, and carrier coordination, building foundational expertise for a career in customer success and supply chain operations.

The position emphasizes proactive risk identification, clear communication with multiple stakeholders, and hands-on experience with tracking tools to support patient

Qualifications

• Experience in a customer-facing, operations, logistics, or support role (1+ year).
• Strong problem-solving and decision-making in time-sensitive situations.
• Clear communication with customers, carriers, and internal partners.
• Proficient with tracking tools, systems, and reporting.

Responsibilities

• Monitor carrier activity to ensure shipments are on time and undelayed.
• Act as first escalation point for service failures or delivery exceptions.
• Communicate with carriers, customers, and internal teams to coordinate resolutions.
• Track, document, and analyze service interruptions and root causes for improvement.
• Support operational best practices and compliance across carrier networks.
• Provide timely updates on shipment issues and resolutions.
• Use technology and reporting tools to monitor performance and visibility.

Skills

Customer service

Logistics

Problem solving

Communication

Tools

Microsoft Office

Job description

VPL is seeking a Customer Success Specialist – Logistics Operations to join our team in a fast-paced healthcare logistics setting. This entry-level role offers exposure to shipment monitoring, exception management, and carrier coordination, building foundational expertise for a career in customer success and supply chain operations.

The position emphasizes proactive risk identification, clear communication with multiple stakeholders, and hands-on experience with tracking tools to support patient