Customer Success Specialist

United Way of Greenville County; Westerville (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

VPL is seeking a Customer Success Specialist – Logistics Operations to join our team in a fast-paced healthcare logistics setting. This entry-level role offers exposure to shipment monitoring, exception management, and carrier coordination, building foundational expertise for a career in customer success and supply chain operations.

The position emphasizes proactive risk identification, clear communication with multiple stakeholders, and hands-on experience with tracking tools to support patient

Qualifications

• Experience in a customer-facing, operations, logistics, or support role (1+ year).
• Strong problem-solving and decision-making in time-sensitive situations.
• Clear communication with customers, carriers, and internal partners.
• Proficient with tracking tools, systems, and reporting.

Responsibilities

• Monitor carrier activity to ensure shipments are on time and undelayed.
• Act as first escalation point for service failures or delivery exceptions.
• Communicate with carriers, customers, and internal teams to coordinate resolutions.
• Track, document, and analyze service interruptions and root causes for improvement.
• Support operational best practices and compliance across carrier networks.
• Provide timely updates on shipment issues and resolutions.
• Use technology and reporting tools to monitor performance and visibility.

Skills

Customer service

Logistics

Problem solving

Communication

Tools

Microsoft Office

Job description

VPL is a leader in delivering supply chain technology and solutions to the healthcare market. With years of experience, the continuous development of leading-edge technology, and proactive account management, we are transforming the healthcare supply chain—making it smarter, easier, and better. Recognized as one of America’s fastest-growing companies, we continue to develop innovative technology solutions that provide transparency and savings across the ever-expanding continuum of patient care. If you’re looking for insight, innovation, and transformation, consider joining the team that’s always ahead of the curve: VPL.

Who We’re Looking For

The Customer Success Specialist – Logistics Operations role is an entry-level opportunity designed for individuals who are early in their careers and eager to build expertise in customer success, healthcare logistics, and operational problem solving. This position is ideal for someone who enjoys fast-paced environments, communicating with multiple stakeholders, and solving time-sensitive challenges that directly impact the customer and patient experience. You’ll gain hands-on experience working with shipment monitoring, exception management, and carrier coordination while developing valuable skills that support long-term career growth!

What You’ll Do

• Monitor package carrier activity to help ensure shipments are delivered on time, accurately, and without disruption. Serve as a first point of escalation when carrier service failures or delivery exceptions occur.
• Proactively identify and intervene on time-sensitive delivery risks before they impact customers or patients.
• Communicate with carriers, customers, and internal teams to coordinate resolutions and keep shipments moving.
• Track, document, and analyze service interruptions and root causes to support continuous improvement.
• Support operational best practices and compliance standards across package carrier networks.
• Provide timely, clear, and confident updates on shipment issues and resolutions.
• Use technology and reporting tools to monitor performance, detect patterns, and support visibility.

What You’ll Bring

• At least one year of experience in a customer-facing, operations, logistics, or support-oriented role. Experience in healthcare or shipment environments is helpful but not required.
• Strong problem-solving ability and comfort making decisions in fast-moving, time-sensitive situations.
• Clear, confident communication skills and the ability to work effectively with customers, carriers, and internal partners.
• Comfort navigating systems, tracking tools, and technology platforms used to monitor activity and resolve issues.
• Solid working knowledge of Microsoft Office and general comfort with documentation and reporting.
• A proactive, detail-oriented mindset with the ability to stay organized while managing multiple priorities.
• A collaborative approach and genuine commitment to protecting the customer and patient experience.