Entry level Job Client Relations Assistant Job ID- 3067

MaziCTools; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company Transportation

Profit Sharing

Paid Time Off (PTO)

Job summary

eBay in Washington, DC is seeking an entry‑level Client Relations Assistant. You will be the first point of contact for clients, handling inquiries by phone and email, and maintaining CRM records to ensure accurate client data.

You will support account setup, guide customers on eBay services, and work with sales and marketing to apply client insights. A strong willingness to learn and grow is essential for success.

Qualifications

• High school diploma or equivalent; a degree in business or communications is a plus.
• No prior experience required; eagerness to learn and grow in the role.
• Basic proficiency in Microsoft Office Suite and understanding of CRM systems preferred; willingness to learn new technologies.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email.
• Maintain accurate client records in the CRM system.
• Assist clients with account setup and guide usage of eBay services.
• Collaborate with sales and marketing to share client insights.
• Compile and analyze client feedback to inform improvements.
• Participate in training to improve product knowledge and client interactions.

Skills

Attention to detail

Persuasion

Hardworking

Energetic

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Client Relations Assistant

eBay is seeking a highly motivated and reliable Client Relations Assistant to join our dynamic team in Washington, D.C. This entry‑level position is ideal for enthusiastic individuals who are eager to learn and grow in a fast-paced environment. As a Client Relations Assistant, you will be the first point of contact for our clients, playing a vital role in enhancing client relationships and ensuring a high level of customer satisfaction.

Responsibilities

• Client Communication:Serve as the primary point of contact for client inquiries via phone and email, promptly responding to questions and addressing concerns to ensure a seamless client experience.
• Data Entry & Management:Maintain accurate client records in our customer relationship management (CRM) system, ensuring that all information is updated and effectively organized.
• Client Support:Assist clients with account setup, transactions, and provide guidance on using eBay services. Resolve any technical issues or inquiries with a focus on providing solutions.
• Relationship Building:Foster strong relationships with clients by understanding their needs and preferences, ensuring they feel valued and heard.
• Follow-Up:Conduct follow‑up communications after initial interactions to ensure client satisfaction and retention. Gather feedback and suggestions to guide service improvements.
• Collaboration with Teams:Work closely with the sales and marketing teams to communicate client insights and support initiatives aimed at enhancing the overall client experience.
• Reporting:Compile and analyze client feedback, reporting trends and insights to supervisors to aid in decision‑making and strategy development.
• Participate in Training:Engage in ongoing training sessions to continuously improve product knowledge and client interaction skills, ensuring up‑to‑date knowledge of eBay's offerings.
• Contribute to Sustainability Initiatives:Participate in company‑wide initiatives focused on environmental responsibility and sustainability, aligning with eBay’s commitment to responsible practices.

Requirements

• Education:High school diploma, or equivalent; a degree in business, communications, or a related field is a plus.
• Experience:No prior experience required. An eagerness to learn and grow within the role is essential.

Personality Traits

• Hardworking:Demonstrate a strong work ethic and commitment to achieving results.
• Energetic:Bring a positive and proactive energy to the team, engaging with clients enthusiastically.

Soft Skills

• Attention to Detail:Exhibit a keen eye for detail in all aspects of work, ensuring accuracy in data management and client communications.
• Persuasion:Possess strong persuasive skills to help clients understand eBay’s services and the value they offer.

Technical Skills

• Basic proficiency in Microsoft Office Suite and an understanding of CRM systems is preferred; a willingness to learn new technologies is essential.

Benefits

• Company Transportation:Accessible transportation options to support your commute.
• Profit Sharing:Participate in our profit‑sharing program as a recognition of your contribution to the company’s success.
• Paid Time Off (PTO):Competitive PTO policy to promote a healthy work‑life balance.

Job ID- 3067