Entry-Level IT Technician - Helpdesk & Networking

Vigilant Compliance; Philadelphia (Philadelphia County); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Vacation days

401k with match

Annual raises

Résumé du poste

Vigilant Compliance is seeking a Level 1 Tech to join the internal IT team. Based in Chadds Ford, PA, this role covers internal tasks in a team setting, with a competitive salary, annual base increases, paid holidays, vacation days, 401k with match, and additional benefits.

You will serve as the first point of contact for users, manage help desk tickets, monitor PCs and servers using RMM/PSA tools, and support Level 2 staff as needed.

Qualifications

• Entry level to 2 years of IT support experience.
• Familiar with Helpdesk, RMM and tenant management services.
• Experience supporting Windows 11 and Microsoft 365 environments.

Responsabilités

• Serve as first point of contact for users with technical issues.
• Manage and organize IT projects and help desk tickets.
• Assist users with information systems and programs as needed.
• Utilize an RMM and PSA product to monitor internal PCs and servers.
• Threat monitoring and patch management of internal and external environments.
• Regular reporting
• Assist level 2 techs with tasks as needed

Connaissances

Helpdesk

RMM

Tenant management

Windows 11

Microsoft 365

Networking basics

Troubleshooting

Communication

Independent work

Outils

RMM tools

PSA tools

Description du poste

Vigilant Compliance is seeking a Level 1 Tech to join the internal IT team. Based in Chadds Ford, PA, this role covers internal tasks in a team setting, with a competitive salary, annual base increases, paid holidays, vacation days, 401k with match, and additional benefits.

You will serve as the first point of contact for users, manage help desk tickets, monitor PCs and servers using RMM/PSA tools, and support Level 2 staff as needed.