Entry Level IT Technician

Impact Employment Solutions; Berea (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Impact Employment Solutions is seeking an Entry Level Project Configuration Specialist in Berea, OH. The role involves pre-configuring IT devices to customer specs and validating proper functionality before shipment.

The position is contract with potential to hire, with hours 10:00am–6:30pm, Monday–Friday. A High School Diploma or GED and a valid driver’s license are preferred. This entry-level role emphasizes accuracy, teamwork, and the ability to learn basic IT disciplines.

Qualifications

• Entry-level position with on-going learning in IT provisioning and configuration.
• Candidates may pursue certifications within first year of employment.
• High School Diploma or GED required; valid driver’s license preferred.

Responsibilities

• Follow written work instructions to provision and configure IT devices for deployment.
• Do basic kitting of equipment per customer needs.
• Unbox, re-box and prep equipment for shipping.
• Clean, test, and inspect IT devices.
• Escalate issues to supervisor and participate in project meetings.
• Offer process improvement suggestions and assist with other duties as assigned.

Skills

Interpersonal communication

Organization

Multitasking

Teamwork

Attention to detail

Independent work

Education

High School Diploma or GED

Job description

Entry Level Project Configuration Specialist

Position Location

Berea, OH (by airport)

Position Type

(Contract with potential to hire)

Position Hours

10:00am-6:30pm, Monday – Friday

Position Overview

The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.

Key Tasks and Responsibilities

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.
• Basic kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Escalate technical or other issues to your immediate supervisor.
• Participate in internal departmental and project meetings.
• Offer suggestions on improving processes and efficiencies.
• Other duties as assigned.

Key Outcomes of the Position

• The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

Skills and Attributes Required

• Excellent interpersonal, organizational, and communication skills.
• Demonstrated ability to manage multiple priorities of low complexity.
• Ability to work independently and to sustain positive relationships with team members, management and customers.
• Team oriented resource that approaches problems collaboratively.
• Aptitude to learn various IT disciplines at a basic level.
• Attention to detail and a strong work ethic required.

Qualifications

This is a hands‑on entry‑level position that will provide our client a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

Experience and Educational Requirement

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.
• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).

Physical Requirements

The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

BENEFITS

If hired on after the temporary working period, benefits include: