Data Center Technician

Collabera; Plain City (OH); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A technology services company in Plain City is looking for a Technical Support Tech I to assist end users with various technical issues. This role requires experience in hardware repair and the ability to document problem resolutions. The position offers a pay range of $20 - $23 per hour and benefits such as medical and dental insurance, retirement plans, and paid time off.

Qualifications

• 1–2 years hardware repair experience.
• Knowledge of technical support processes.
• Ability to document and track resolutions.

Responsibilities

• Provide support to end users on a variety of issues.
• Respond to technical support requests via phone and email.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Hardware repair experience

Technical support

Problem-solving

Education

High school diploma/equivalent

Job description

Title

Technical Support Tech I (Data Center Technician)

Location

Plain City, OH

Duration

6 months (possibility of extension/conversion)

Pay range

$20 - $23 per hour

Job Description

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.

Daily Schedule

• 2 front half‑day shifts: 6:30 am to 6:30 pm (Sun, Mon, Tues, and every other Wed)
• 2 back half‑day shifts: (Thu, Fri, Sat and every other Wed)

Required

• 1–2 years hardware repair experience

Preferred

• 2+ years hardware experience, 1+ year data center experience

Degree or Certification

• High school diploma/equivalent

KPI

• Makeup of weekly resolves (high priority tickets, complexity, over‑SLA tickets)
• Earn Trust, Learn and Be Curious

Benefits

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term disability insurance, short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually (as applicable).