L1 Support Technician

Andromeda; Lockport (IL); Híbrido; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Blue Cross Blue Shield HealthInsurance

Dental Insurance

Vision Insurance

401(k) with 2% match

Life and disability coverage

Paid holidays, sick days, and vacation

Unlimited vacation after 1 year of 서비스

Quarterly All-Hands Company Briefings

Monthly company activities

Annual Company Party

Mentorship and advancement opportunit­

Mentorship and advancement opportunit­

Descripción de la vacante

Andromeda Technology Solutions in the Chicago area seeks a motivated L1 Support Technician to join our service team. You’ll troubleshoot Windows workstations, support Microsoft 365, and help end users while documenting your work and escalating when needed.

This is a hybrid role with in-office days at our Lockport, IL location on Tuesdays and Thursdays; other days are remote. You’ll develop your IT career by collaborating with L2/L3 and gaining hands-on experience across client environments.

Formación

• Hands-on IT experience in a help desk/MSP/corporate IT environment.
• MSP experience is a plus but not required.
• Available to start within 90 days.
• Local to the Chicago metro and able to work from the Lockport, IL office on Tuesdays and Thursdays; other days are remote.

Responsabilidades

• Troubleshoot Windows workstations and applications.
• Support Microsoft 365 applications and services.
• Resolve password, account, printer, connectivity, and common end-user issues.
• Troubleshoot basic network connectivity problems.
• Interact with end users by phone and via remote support tools.
• Document troubleshooting steps clearly in service tickets.
• Escalate issues when needed to the right resource.
• Collaborate with other technicians to resolve client issues.
• Learn from L2 and L3 technicians to grow technical skills.

Conocimientos

Windows 10/11

Microsoft 365

Entra ID

Networking basics

Hardware diagnostics

Communication

Customer service

Ticketing

Willingness to learn

Descripción del empleo

Job Description

Andromeda is looking for a motivated, customer-focused L1 Support Technician who wants to build their IT career while solving real problems for real businesses.

As a member of our service team, you'll be one of the first technical resources our clients work with when they need help. You'll troubleshoot common IT issues, communicate with end users, document your work, and collaborate with more experienced technicians when an issue needs to be escalated.

We're looking for someone with a solid technical foundation, strong troubleshooting instincts, and — just as importantly — the ability to communicate with people.

About You

Who: You're an IT professional early in your career who enjoys figuring out why something isn't working and getting it fixed.

What: You have hands-on IT experience through a help desk, MSP, corporate IT department, internship, technical school, home lab, or similar environment. MSP experience is a plus but isn't required.

When: Available to start sometime between now and the next 90 days.

Where: You must be local to the Chicago metro area and able to work from our Lockport, IL office every Tuesday and Thursday. Monday, Wednesday, and Friday are worked remotely.

How: You troubleshoot methodically, communicate clearly, document what you've done, and know when it's time to ask for help instead of spending three hours fighting the same problem.

Why: You want more than resetting passwords all day. You want to learn, grow, and develop the skills necessary to take on increasingly difficult technical problems.

Your Team

You'll be a key member of our service department, working alongside L1, L2, L3, and Field Technicians.

We work collaboratively. You're expected to own the tickets you're working on, but you're not expected to know everything. When you're stuck, the rest of the team is there to help — and as your skills grow, you'll do the same for others.

How You Will Contribute

A typical day/week includes:

• Troubleshooting Windows workstation and application issues
• Supporting Microsoft 365 applications and services
• Resolving password, account, printer, connectivity, and common end-user issues
• Troubleshooting basic network and connectivity problems
• Working directly with end users by phone and remote support tools
• Documenting troubleshooting and resolutions clearly in service tickets
• Recognizing when an issue requires escalation and getting it to the right resource
• Collaborating with other technicians to resolve client issues
• Learning from L2 and L3 technicians and continuously expanding your technical skills

Skills We Are Looking For

• Working knowledge of Windows 10 and Windows 11
• Familiarity with Microsoft 365
• Basic understanding of Active Directory and/or Microsoft Entra ID
• Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi
• General PC hardware and software troubleshooting
• Ability to troubleshoot rather than simply follow a script
• Strong written and verbal communication skills
• Ability to work with non-technical end users
• Ability to read existing ticket notes and understand what has already been attempted
• Willingness to learn and accept coaching
• Strong sense of ownership and follow-through

Our Company

Since 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.

Compensation, Benefits & Perks

Compensation: 45k to 55k

Benefits:

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Optional 401(k), company matches up to 2%
• Optional life and disability coverage
• Paid holidays, sick days, and vacation
• 10 days of vacationand 5sick days to start
• Unlimited vacationafter 1 year of service
• Quarterly All-Hands Company Briefings
• Monthly company activities
• Annual Company Party
• Mentorship and opportunities for advancement

Fine Print

We require drug testing and background screening for all positions.

Many of our technical positions include a hands-on testing component, so be ready to show as well as tell.