Entry-Level Telecom Technician - School District Support

Hamilton County Department of Education; Chattanooga (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Hamilton County Department of Education in Chattanooga, TN is seeking an entry-level Telecommunications Support Technician to install, configure, and maintain telecom hardware and software, and to provide user training and support.

The role emphasizes teamwork, customer service, and compliance with district policies; candidates should have a high school diploma and familiarity with Microsoft infrastructure, with some related experience preferred.

Qualifications

• High school diploma or GED supplemented by vocational/technical training in network support.
• Two (2) years of telecommunication/network support experience preferred.
• Basic working knowledge of Microsoft infrastructure and networking technologies preferred.
• Certifications in Microsoft preferred.
• Or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

Responsibilities

• Assists in the installation, configuration and maintenance of Telecommunication hardware and services.
• Troubleshoots telecommunication hardware and software problems.
• Installs and upgrades telecommunication software/hardware.
• Utilizes appropriate tools and systems to monitor and troubleshoot telecommunication resources.
• Demonstrates the use of installed telecommunication system to end users.
• Communicates through the proper channels to keep supervisor and other appropriate personnel informed of impending problems or events of unusual nature.
• Follows established procedures for ensuring assigned areas are safe.
• Works collaboratively with school staff, students, parents, and other stakeholders.
• Attends work and arrives to work on time.
• Maintains confidentiality.
• Adheres to the Tennessee Teacher Code of Ethics.
• Assists in maintaining training documentation.
• Assists with telecommunication inventory by building.
• Work evenings and weekends, sometimes with little advanced notice to resolve problems.
• Performs other duties and responsibilities as necessary or as assigned.

Skills

Motor vehicle operation

Manual dexterity

Evenings/weekends availability

Education

High school diploma or GED with networking training

Tools

Microsoft infrastructure

Networking technologies

Job description

Hamilton County Department of Education in Chattanooga, TN is seeking an entry-level Telecommunications Support Technician to install, configure, and maintain telecom hardware and software, and to provide user training and support.

The role emphasizes teamwork, customer service, and compliance with district policies; candidates should have a high school diploma and familiarity with Microsoft infrastructure, with some related experience preferred.