Entry-Level IT Support: Paid Training & Certs (Data Center)

Thecentermemphis; Memphis, Northern (TN, KY); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Tuition reimbursement

Paid time off

Birthday off

401(k)

Job summary

Expedient is hiring an entry-level IT Support Associate in Memphis, TN. The role includes paid training with industry certs, hands-on work across virtualization, networking, data protection, Windows, Linux, and infrastructure, and a clear path to promotion within the OSC team.

The position emphasizes on-site work in the data center, customer-facing duties, and security-focused responsibilities, with a structured development program and opportunities for certifications such as CompTIA

Qualifications

• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+).
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens

Responsibilities

• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
• When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the front desk phone, and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Education

Technical degree or equivalent work experience

Job description

Expedient is hiring an entry-level IT Support Associate in Memphis, TN. The role includes paid training with industry certs, hands-on work across virtualization, networking, data protection, Windows, Linux, and infrastructure, and a clear path to promotion within the OSC team.

The position emphasizes on-site work in the data center, customer-facing duties, and security-focused responsibilities, with a structured development program and opportunities for certifications such as CompTIA