Systems Technician

Expedient; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous benefits package

On-call participation premium pay

Job summary

A cloud and data center services provider is seeking a Systems Technician for its Operations Support team in Pittsburgh. This hybrid role focuses on support and maintenance of Microsoft platforms. Responsibilities include maintaining system stability and client communication. Candidates should have 2+ years experience in a related field and a solid understanding of various technologies. The position offers a salary range of $60,000 to $80,000 along with a benefits package.

Qualifications

• 2+ years as a systems administrator or technician responsible for Managed Service Provider or Enterprise.
• Competency with various Microsoft-based technologies.
• Understanding of virtualization and disaster recovery technologies.

Responsibilities

• Ensure stability of technical implementations by patching and maintaining systems.
• Follow vendor guidelines to maintain system standards.
• Communicate with clients about their trouble tickets.

Skills

Microsoft OS

SCCM

SCOM

RDS applications

Virtualization platforms (ESXi and AHV)

Disaster recovery technologies

Data Protection technologies (Cohesity, Commvault)

Basic UNIX commands

Basic networking principles

Firewall rules

IP addressing

VLANs

Education

Technical certifications from IT-related vendors

Job description

Expedient is hiring a Systems Technician to join the Operations Support team. This position will focus on the support and maintenance of Microsoft-based platforms and applications. The Systems Technician will embrace technical challenges with creativity and will act as a trusted advisor to our clients.

Expedient is an established provider of cloud and data center infrastructure solutions. This is a hybrid position requiring proximity to one of our eligible office locations which include Cleveland, Pittsburgh, Indianapolis, Columbus, Memphis, Milwaukee, Baltimore, Phoenix and Denver. Includes on‑call participation premium pay.

Sponsorship is not provided for this role.

Responsibilities

Ensure stability of standard technical implementations by working to patch and maintain solutions, systems, managed services and virtual environments that are sold to clients.

Follow vendor guidelines, processes and procedures to ensure system standards and stability are maintained for client and internal environments.

Ensure appropriate documentation for platforms and procedures is generated or updated as upgrades, standards, and migrations require.

Communicate with clients and internal staff directly to ensure expectations are set and that appropriate attention is being paid to client trouble tickets.

Qualifications

2+ years as a systems administrator or Technician responsible for Managed Service Provider (preferred) or Enterprise.

Demonstrates a level of competency with many of the following technologies:

Microsoft OS, SCCM, SCOM, and RDS applications.

Understanding of virtualization platforms (ESXi and AHV) and how to manage guest workloads deployed on these platforms.

Disaster recovery technologies.

Understanding of Data Protection technologies such as Cohesity and Commvault.

Basic UNIX commands (primary focus on Red Hat and Ubuntu).

Basic networking principles, firewall rules, IP addressing and VLANs.

The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft, VMware, and Nutanix.

Skills

Ability to prioritize and be productive in a fast‑paced environment.

Strong troubleshooting skills including the ability to identify and resolve challenging situations.

Excellent written and verbal communication skills.

Outstanding service and response time working with clients.

Passion for learning technologies and curious for new ideas.

Flexibility to be available for scheduled night and weekend implementation projects when required.

The listed salary range for this position is an estimate based on the competitive job market. True compensation will be based on a number of variables, including your own experience and skills and what you bring to the role. Estimated annual salary is $60,000 to $80,000 plus a generous benefits package.

Applicants must live in the US and sponsorship is not provided.