Entry-Level IT Support & Help Desk Specialist

Lakemt; Polson (MT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

35+ paid days off

9% retirement match

Health insurance contribution

Job summary

Lake County Information Technology Office seeks an IT Computer Support Specialist I to provide first-level tech support to county staff, handling hardware, software, and basic network issues. The position also covers receptionist and administrative tasks and supports departmental operations.

The role emphasizes customer service, professionalism, and clear communication, with standard office duties and information security considerations. Work hours are 8 a.m.–5 p.m., M-F, at Lake County.

Qualifications

• Preferred one (1) year of customer service, administrative support, or user support.
• Knowledge of common operating systems, software applications, and desktop tools.
• Microsoft Office applications including Word, Excel, Access, email, and internet-based tools.
• Basic networking concepts, including workstation connectivity, printers, and peripheral devices.
• Entry-level PC and software troubleshooting techniques.
• Customer service principles, including effective communication with non-technical users.
• General office practices and procedures, including receptionist functions, phone etiquette, filing, and records management.
• Proficient in written communication standards, including grammar and spelling.
• Information security and confidentiality principles related to handling sensitive information
• Use of standard office equipment such as phones, copiers, scanners, and fax machines.

Responsibilities

• Provide first-level technical support to County employees.
• Assist users with hardware, software, and basic network issues.
• Perform receptionist and administrative duties.
• Prepare claims and support departmental operations.
• Maintain positive relationships and professional communication with users.

Skills

Customer service

Operating systems

Microsoft Office

Networking basics

Troubleshooting

Receptionist duties

Written communication

Information security

Office equipment

Administrative support

Job description

Lake County Information Technology Office seeks an IT Computer Support Specialist I to provide first-level tech support to county staff, handling hardware, software, and basic network issues. The position also covers receptionist and administrative tasks and supports departmental operations.

The role emphasizes customer service, professionalism, and clear communication, with standard office duties and information security considerations. Work hours are 8 a.m.–5 p.m., M-F, at Lake County.