Senior Help Desk Technician (Level 2) - Advanced IT Support

Lake Butler Hospital

Doctor Phillips (FL)

On-site

USD 50,000 - 70,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Lake Butler Hospital in Florida is seeking an experienced Help Desk Support Technician (Level 2) to provide advanced technical support for internal users. You will diagnose and resolve complex hardware, software, and network issues and collaborate with IT peers to maintain services and security.

This on-site role offers mentorship to Level 1 staff and opportunities to improve processes through root-cause analysis and proactive maintenance.

Qualifications

Associate or Bachelor’s degree in IT or related field.
Certifications such as Network+, Security+, Microsoft Certified, or CCNA preferred.
2–5 years of IT help desk or desktop support experience.
Advanced knowledge of Windows/macOS deployment and enterprise networking.
Proficiency with Active Directory, Group Policy, and MDM solutions.
Strong analytical problem-solving, time management, and communication skills.

Responsibilities

Escalation support: Resolve complex tickets escalated by Level 1 technicians.
Advanced troubleshooting: Diagnose deep operating system, registry, and hardware failures.
Network & infrastructure: Troubleshoot local network connectivity, VPNs, and server access.
System administration: Manage user permissions, groups, and policies in Active Directory.
Deployment: Configure, image, and deploy new employee workstations and hardware.
Mentorship: Provide guidance and technical training to Level 1 support team members.
Root cause analysis: Identify recurring technical trends to prevent systemic IT issues.