Entry-Level IT Help Desk Analyst | End-User Support

Construction Resources Management, Inc.; Waukesha (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical plan with HRA

Dental and vision insurance

Flexible spending account (FSA)

Employee assistance program (EAP)

Disability coverage

Paid parental leave

Generous PTO and holidays

Profit sharing

Training and development program

Job summary

Construction Resources Management, Inc. is seeking an IT Help Desk/End User Support specialist to assist multiple business units in Wisconsin. You will document incidents, triage issues, and escalate when needed, using telephone, chat, remote access, or in-person support.

Responsibilities include creating tickets, initial diagnostics, and user education on devices and collaboration tools, plus testing fixes and ensuring satisfaction after resolution.

Qualifications

• Associate’s Degree related to Information Technology or 1 year experience in a similar role.
• Basic knowledge of Microsoft Windows desktop operating systems.
• Basic knowledge of Microsoft Office Suite.
• Basic knowledge of computer hardware and software.
• Basic knowledge of networking design and terminology.

Responsibilities

• End user support: handling incident reporting via phone, chat, email, or in person.
• Create incident tickets for each new incident reported to the service desk.
• Perform initial triage and diagnostic troubleshooting to determine cause and remediation.
• Escalate incident tickets after initial triage with basic diagnostic info documented.
• Prioritize and schedule incident resolution with end users when required.
• Provide end user education for operation of technology (computers, printers, etc.).
• Test and validate fixes for reported issues.
• Conduct post-resolution follow-ups to ensure user satisfaction.

Skills

End user support

Troubleshooting

Communication

Customer service

Remote desktop

Education

Associate’s Degree in Information Technology

Tools

SysInternals Suite

Event Viewer

Resource Monitor

Task Manager

Remote Desktop

Job description

Construction Resources Management, Inc. is seeking an IT Help Desk/End User Support specialist to assist multiple business units in Wisconsin. You will document incidents, triage issues, and escalate when needed, using telephone, chat, remote access, or in-person support.

Responsibilities include creating tickets, initial diagnostics, and user education on devices and collaboration tools, plus testing fixes and ensuring satisfaction after resolution.