Entry-Level IT Infrastructure Tech: Network & End-User Support

Seatrium; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Seatrium is seeking an Infrastructure Technician I to support installation, maintenance, and troubleshooting of network and telecommunication systems. You will provide frontline desktop and operational support while assisting senior engineers with basic tasks in a learning‑oriented role.

You will handle end‑user issues, document incidents in the ITSM system, and escalate complex problems. This role emphasizes following documented procedures and growing toward Tier 2/3 responsibilities.

Qualifications

• Tier 1 desktop & operations support is the primary responsibility.
• Provide end-user support via phone, email, or ticketing system.
• Document incidents and resolutions in the ITSM system.
• Escalate to Tier 2/3 when needed.
• Monitor network and security components under supervision.
• Follow security best practices and participate in security training.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Troubleshoot Windows desktops, Microsoft 365 apps, printers, and peripherals.
• Document incidents, requests, and resolutions in ITSM.
• Categorize and prioritize tickets per SLAs; escalate as required.
• Monitor FortiGate/Cisco Meraki environments and perform basic checks.
• Assist with device status checks and routine operational tasks.
• Support onboarding, asset documentation, and knowledge base updates.
• Collaborate with service desk, infrastructure, and operations teams.

Skills

Tier 1 Desktop & Operations Support

End-User & Desktop Support

Ticket Management & Escalation

Network & Infrastructure Monitoring

Security Awareness & Basic Compliance

Documentation & SOP adherence

Collaboration across IT teams

Willingness to learn infrastructure &

Tools

FortiGate

Cisco Meraki

ITSM System

Job description

Seatrium is seeking an Infrastructure Technician I to support installation, maintenance, and troubleshooting of network and telecommunication systems. You will provide frontline desktop and operational support while assisting senior engineers with basic tasks in a learning‑oriented role.

You will handle end‑user issues, document incidents in the ITSM system, and escalate complex problems. This role emphasizes following documented procedures and growing toward Tier 2/3 responsibilities.