Entry-Level IT Help Desk Technician – Tier 1

Leidos; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Leidos is seeking an entry-level IT technician for the SMIT Service Desk in Norfolk, VA. You will provide Tier I technical support for software, hardware, and networks, guiding users through step-by-step solutions and escalating when needed.

Responsibilities include analyzing routine situations, prioritizing requests, documenting fixes, and collaborating with teammates to resolve issues. Must be a US citizen and able to work varied shifts, including nights and weekends.

Qualifications

• High school education or equivalent with 1–3 years general experience.
• 8570 certification: Network+, A+, or Security+ CE.
• Strong written and verbal communication.
• Ability to document issues, troubleshooting steps, and resolutions.
• Must be a US Citizen.
• Able to work assigned shifts including overnights and weekends.

Responsibilities

• Use automated information systems to analyze routine situations.
• Review incoming requests, classify and prioritize tasks to manage time efficiently.
• Resolve problems independently or with team; escalate as needed.
• Support users by providing information and training on databases.
• Instructs users in the use of PCs and networks.
• Demonstrate critical thinking to understand complex systems.
• Handle multiple tasks in a high-pressure environment.
• Interact with individuals at all organizational levels.
• Develop peer mentoring skills and effective communication.

Skills

Strong communication

Problem solving

Documentation

Education

High school diploma or equivalent

Tools

HPSM ticketing

Knowledge Management System

Job description

Leidos is seeking an entry-level IT technician for the SMIT Service Desk in Norfolk, VA. You will provide Tier I technical support for software, hardware, and networks, guiding users through step-by-step solutions and escalating when needed.

Responsibilities include analyzing routine situations, prioritizing requests, documenting fixes, and collaborating with teammates to resolve issues. Must be a US citizen and able to work varied shifts, including nights and weekends.