Service Desk Tier 1 Technician

00100 LEIDOS, INC.; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave and Retirement

Job summary

Leidos in Norfolk, VA is seeking an entry-level Service Desk Tier I technician to provide Tier I technical support for software, hardware and network issues. Responsibilities include problem diagnosis, user guidance, and documenting resolutions.

The role requires a high school diploma or equivalent, 1–3 years experience or college-level education, and CompTIA certifications (Network+, A+, or Security+ CE). Shifts may include overnights and weekends.

Qualifications

• High school diploma or equivalent plus 1–3 years general experience.
• 8570 certification: Network+, A+, or Security+ CE.
• Strong problem-solving and documentation skills.
• US Citizenship required.
• Ability to work shifts including overnights and weekends.

Responsibilities

• Use automated information systems to analyze routine situations.
• Review incoming requests and prioritize tasks for action.
• Resolve problems independently or with teammates.
• Escalate to next tier as necessary.
• Instruct users in PC and network usage.
• Provide phone and email support with clear communications.

Skills

Problem solving

Documentation

Communication

Team collaboration

Education

High school diploma or equivalent

8570 certifications: Network+ / A+ / Security+ CE

Tools

HPSM ticketing

Knowledge Management System

Job description

The SMIT Service Desk Tier I Team has an opening for an entry level technician to work in our Norfolk, VA office. This team provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide technical support issues for end-users of the organization's products and services.

Primary Responsibilities:

• Use automated information systems to analyze routine situations.
• Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
• Resolve problems independently or collaborate with team mates to resolve issues.
• Escalates to next tier technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Instructs users in the use of PCs and networks.
• Demonstrate critical thinking skills to quickly understand complex systems.
• Work on many tasks simultaneously in a high-pressure environment.
• Interact with individuals on all organizational levels.
• Develop and strengthen peer mentoring skills.
• Demonstrate excellent phone and email support with effective verbal and written communication skills.

Basic Qualifications:

• High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education 8570 certification - CompTIA Network +, A +, or Security +CE Superior skills in both written and verbal communication.
• Strong problem-solving skills.
• Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
• Understands NMCI internal structure, processes and tools.
• Proficient with HPSM ticketing and Knowledge Management System.
• Must be a US Citizen.
• Able to work assigned shifts as needed, including overnights and weekends.

Preferred Qualifications:

• Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
• Candidates with strong metrics in PAR and AHT
• Proactive learner who takes ownership of their own growth and career development

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

November 6, 2026

Pay Range:

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Leidos Overview

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.