IT Helpdesk Tier 1 Technician - Entry Level

Leidos; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave and Retirement

Job summary

Leidos in Norfolk, VA is seeking an entry-level Service Desk Tier I technician to provide Tier I technical support for software, hardware and network issues. Responsibilities include problem diagnosis, user guidance, and documenting resolutions.

The role requires a high school diploma or equivalent, 1–3 years experience or college-level education, and CompTIA certifications (Network+, A+, or Security+ CE). Shifts may include overnights and weekends.

Qualifications

• High school diploma or equivalent plus 1–3 years general experience.
• 8570 certification: Network+, A+, or Security+ CE.
• Strong problem-solving and documentation skills.
• US Citizenship required.
• Ability to work shifts including overnights and weekends.

Responsibilities

• Use automated information systems to analyze routine situations.
• Review incoming requests and prioritize tasks for action.
• Resolve problems independently or with teammates.
• Escalate to next tier as necessary.
• Instruct users in PC and network usage.
• Provide phone and email support with clear communications.

Skills

Problem solving

Documentation

Communication

Team collaboration

Education

High school diploma or equivalent

8570 certifications: Network+ / A+ / Security+ CE

Tools

HPSM ticketing

Knowledge Management System

Job description

Leidos in Norfolk, VA is seeking an entry-level Service Desk Tier I technician to provide Tier I technical support for software, hardware and network issues. Responsibilities include problem diagnosis, user guidance, and documenting resolutions.

The role requires a high school diploma or equivalent, 1–3 years experience or college-level education, and CompTIA certifications (Network+, A+, or Security+ CE). Shifts may include overnights and weekends.