Entry-Level IT Business Analyst - Insurance (Remote)

Internationalinsuranceprofessionals; South Carolina; Remote; USD 52,000 - 103,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Tuition assistance

Job summary

Torrent Technologies is seeking an entry-level IT professional to join our IT team. The role can be based in Kalispell, MT or performed remotely nationwide, under close supervision to plan, develop and implement technology- and process-based solutions and provide end-user support.

Responsibilities include investigating and resolving system issues, documenting changes, assisting with requirements and release notes, and following change management processes.

Qualifications

• Excellent verbal and written communication skills.
• Ability to identify trends and assess the severity of defects and data issues.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Insurance industry experience.

Responsibilities

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed.
• Provide ongoing support until tickets are fully resolved.
• Analyze reported system issues to determine validity, severity, and how to reproduce them.
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation.
• Record changes made to existing systems and helps ensure support documentation is complete and maintained.
• Support business and client needs and research, including escalating findings to the appropriate team member.
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning activities.
• Follow change management processes, coordinates client-specific requests and resources, handles outage notifications, and supports weekly reporting of incoming, open, and closed issues.

Skills

Verbal communication

Written communication

Trend analysis

Team player

Insurance industry

Education

ANFI certification

Tools

SQL

Job description

Torrent Technologies is seeking an entry-level IT professional to join our IT team. The role can be based in Kalispell, MT or performed remotely nationwide, under close supervision to plan, develop and implement technology- and process-based solutions and provide end-user support.

Responsibilities include investigating and resolving system issues, documenting changes, assisting with requirements and release notes, and following change management processes.